AI-POWERED CASE MANAGEMENT PLATFORM

Manage Complex Cases, Projects, and Operational Workflows from One Platform

Avikto helps operations, service, compliance, and business teams manage cases, incidents, requests, investigations, and projects through configurable workflows, intelligent automation, and real-time operational visibility.

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DATA MAPPER · UI

1440 x 1024

VISUAL MAPPING WORKSPACE

Visual JSON Mapping

Visual JSON Mapping

Source

Transform

Target

Built for Integrations

Built for Integrations

Map

Validate

Reuse

Deploy

01 · PLATFORM

Built for Modern Case Operations

THREE PILLARS

Adapt to Any Process

Configure case types, workflows, forms, approvals, and lifecycle stages without rebuilding applications or changing business processes.

Automate Operational Work

Reduce manual effort with workflow automation, task routing, escalations, notifications, SLA management, and business rules.

Operate with Visibility

Monitor workloads, track performance, manage SLAs, and gain operational insights through real-time dashboards and reporting.

02 · CAPABILITIES

Everything You Need to Manage Operational Work

Create, track, automate, and optimize case-driven business processes from a single platform.

Case Management

Manage cases, incidents, investigations, service requests, and operational activities through configurable workflows and lifecycle management.

Workflow Automation

Automate approvals, assignments, escalations, notifications, and task orchestration across teams and departments.

SLA & Task Management

Track commitments, deadlines, ownership, and resolution timelines with built-in SLA monitoring and escalation controls.

Dashboards & Reporting

Gain real-time visibility into workloads, bottlenecks, team performance, case aging, and operational outcomes.

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Start Managing Cases and Operational Work More Efficiently

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FLEXIBLE

Any Business Process

Configurable for any business process — no rebuild required.

INCLUDED

Security & Governance

Enterprise-grade controls built into every deployment.

03 · ORCHESTRATION

Dynamic Case Orchestration

CASE ORCHESTRATION

Avikto enables organizations to design and automate complex case lifecycles that adapt to changing business requirements, regulations, and operational processes.

JSON

CANVAS

JSON MAPPING CANVAS

MAPPING FLOW

Visual JSON Mapping

Source

→

Transform

→

Validate

→

Output JSON

Configurable Workflow Engine

Design custom case journeys with stages, approvals, assignments, business rules, escalations, and dynamic routing without custom development.

Intelligent Operational Automation

Automate repetitive activities, surface actionable insights, and ensure cases move efficiently from initiation through resolution.

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